Seashells Scarborough

Rooms are in need of an upgrade, very 90's/00's feel about the place down to the "best vacation winner" awards from 20 years ago (2002/2003) placard in the lobby lol. It's not bad, the rooms have everything one needs, just we had come from another place that had just had an upgrade so it really highlighted the age of this particular room/building and the fixtures and fittings are working fine just 30 years old. Where led lights have been put these are the first gen ones and some were still fluorescent tubes (yuck!). Annoying to have to switch on light switchs then mess with remotes to get the cheap lights to turn on off. These are minor issues however as the place has a friendly concierge and great views from the room and everything you need is included (plates, bowls etc etc). Just old fashioned by today's standards. Mind little ones hands in the pool as my youngest cut himself rather badly (he was silly and put his hands in the pools side vent thingy but kids do these stupid things) there was a full first aid kit there which was handy to patch him up.

We always buy gift vouchers for Xmas. Did not want to buy online wanted physical voucher. Rang “Helen” @ Seashell Scarborough to see if I drive 40 mins could I get a voucher to use at any of locations. Was told yes, but when I arrived was told that she made a mistake & gave me the wrong info. (Whilst finding it funny). Needless to say nobody at head office would answer the phone. Sorry lost a customer, poor service.

What a wonderful stay in an exception friendly apartment complex. Great faculties… lovely views and the super king bed was fabbo. Nice pool area - lots of loungers and the pool is heated and a good size. Apartments have great views over the Indian Ocean so the sun sets are spectacular. Special mention to the hotel receptionist Athena who was an absolute delight and couldn’t be more helpful and attentive to us on our final day. Big thanks for that Athena - great service (just try and get your Dad to support Newcastle United instead!!)